Workplace Violence in Services Sectors and Measures to Combat this Phenomenon. Code of practice

Your Price: € 19,58
Publisher: International Labour Organization
ISBN13: 9789221152880
Category: Crime
Type: Print edition
2005 Pages 29 Also available in French and Spanish


Violence at work is a threat to productivity and decent work. This ILO code of practice responds to the needs of millions of workers affected by violence in services sectors in industrialized and developing countries. Workers in both public and private services may be exposed to violence as part of their daily jobs. This code was targeted at the services sectors, since services workers often face violence because of the public nature of their work. The code provides general guidance to develop practical responses to violence at work, to promote dialogue, consultation and negotiation among governments, employers and workers, and to draft national laws, policies and programmes of action. ILO codes of practice are primarily intended to be a basis for preventive and protective measures, and are considered as ILO technical standards in occupational safety and health.

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